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Since we embedded this product in our work flow allowed us to cut tasks just from the characterization process to the immediate scopes.
They should take more steps forward in all modules that relate to employees management. They have all the information so they should offer more advanced data mining tools, and even some simple tools such as task timer etc.
We had no deployment issues.
There have been no issues with the stability.
We have had no issues scaling this for our needs.
They always keep the feel of being in a Beta version, and every new feature requires money.
Don't lose touch with your old methods, because this find product hasn't yet defined itself, so you can't count and adapt it completely. I would wait until the interface and the services bank will fulfill their potential.