AT&T AlienVault USM Review

Provides a single way to analyze traffic and threats on our network.

Valuable Features

Enabling visibility of traffic on our network, merging of multiple systems reporting and analysis and clear method to highlight potential issues.

Improvements to My Organization

Previously we had no single way to analyze traffic and threats on our network, relying instead on multiple, independent systems. We can now correlate reported threats and anomalies to better determine what threats we face.

Room for Improvement

The configuration is somewhat complex and the interface a bit non-intuitive. Whilst very useful for reporting, interpretation of the results can be difficult: improved features to help with this would be welcome.

Use of Solution

I've been using it for six months.

Stability Issues

We’ve had 100% uptime since installation.

Scalability Issues

We have not had any requirements to change the scope of the installation since first deployment.

Customer Service and Technical Support

Good. Initial help with deployment was excellent, and the facility to create a tunnel for tech support personnel to troubleshoot system is very useful.

Previous Solutions

We didn't have anything like AlienVault previously.

Initial Setup

It's fairly complex. There is quite a bit of additional config required in order to get the most from the system. A base config allows for monitoring, but to get the most, you need to add plugins for various systems on your network: this config is somewhat complex and requires a good knowledge of how AV works.

Pricing, Setup Cost and Licensing

Unless you have a small network, you really need the unlimited endpoint license, which is the most expensive option. Best to negotiate to get this version, otherwise scalability will be an issue (unless your total number of endpoints in under approx. 100).

Other Solutions Considered

We also looked at Tripwire.

Other Advice

The initial onboarding during the trial period, including assisted setup, was most useful. Ensure you get the most from this, as if you require further setup assistance, it comes under (paid-for) professional services. AV is a very useful tool, but must be configured correctly in order to get the most out of it.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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1 Comment
Tami AndrewsVendor

Alan - thank you for your thoughtful feedback & comments.

26 June 17
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