AT&T AlienVault USM Review

You can customize the "Overview" dashboard to you or your company's needs.

What is most valuable?

AlienVault's "Overview" dashboard makes it very easy to see everything going on in your network that needs your immediate attention. You can easily customize the dashboard to you or your company's needs.

How has it helped my organization?

I now have the ability to report all vulnerabilities and threats hitting our network to upper management in an easy-to-understand format.

What needs improvement?

Offer solutions based on a PoC (Proof of Concept) to fit each company's specific needs, rather than letting the company guess or piece together the solution they need.

For how long have I used the solution?

I have used it for six months.

What was my experience with deployment of the solution?

We have not encountered any deployment issues; the setup was very easy and support was by my side to assist me with any issues that arose.

What do I think about the stability of the solution?

We have encountered stability issues; we have a high volume of logs passing through our SIEM and the default configuration couldn't handle all the data. Working with support, we were able to remediate all the crashes we were having.

What do I think about the scalability of the solution?

We have encountered scalability issues. We had to keep changing our configuration or updating our storage capabilities as we added more logs.

How is customer service and technical support?

Customer Service:

Customer service is 8/10.

Technical Support:

Technical support is 9/10. Engineers are very knowledgeable about their product!

Which solutions did we use previously?

We did not previously use a different solution.

How was the initial setup?

The setup was very straightforward. AlienVault provides simple, step-by-step instructions for each of their products!

What about the implementation team?

As a single Analyst, I was able to implement this product very easily.

What was our ROI?

At this time, it is too early to tell ROI.

What's my experience with pricing, setup cost, and licensing?

Know your capabilities and storage needs before negotiating a price! Make sure you ask about log storage options before purchase.

Which other solutions did I evaluate?

Before choosing, we evaluated other options. We were looking at Splunk and Rapid7.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
author avatarJulia Frohwein
Community Mgr

Can you explain why you ended up going with AlienVault over Splunk and Rapid7?

author avatarTami Andrews

Lucas - I appreciate you taking time to provide your experience of using AlienVault USM.

Sign Up with Email