Security Information and Event Management (SIEM) » AT&T AlienVault USM Reviews » Version 5.3.6 » Review

AT&T AlienVault USM Review

Provides vulnerability scanning and OTX for threat intelligence.

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What is most valuable?

Vulnerability scanning
Cross co-relation
Reports in a grouped manner
OTX for threat intelligence

How has it helped my organization?

It helps to monitor the entire office in in a single point.

What needs improvement?

The report section needs to be improved. Most of the correlation rules are based on the NIDS event, which needs to be improved. In other words, we have to use the device logs also.

For how long have I used the solution?

We have been using this solution for almost two years.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with scalability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How is customer service and technical support?

Customer Service:

Customer service is available 8 to 5 EDT. In emergency cases, it is difficult to reach them. Response-wise, it is good. I would give customer service a rating of 7/10.

Technical Support:

I would give technical support a rating of 7/10.

Which solutions did we use previously?

We did not use a previous solution.

How was the initial setup?

The setup was very straightforward.

What about the implementation team?

We did it in-house.

What was our ROI?

N/A/

What's my experience with pricing, setup cost, and licensing?

I feel that the license cost was a bit high, but compared to others, it is less. For mid-range companies, they feel that the cost is high, but that it is worth it.