AT&T AlienVault USM Review

AlienVault USM - bang for your buck.

What is most valuable?

I have worked with a Managed Security Team that uses AlienVault USM for the past two years. The user interface is as good as it gets. The setup is greatly simplified with intensive documentation and a great tech support.

How has it helped my organization?

The USM has been instrumental in the discovery and tracking down of emerging threats which has helped us instantly evaluate and resolve security incidents for our clients.

What needs improvement?

I would say the menus could use some tweaking and custom rule creation could be made simpler.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

No. I did not face any deployment issues.

What do I think about the stability of the solution?

No. I did not face any stability issues.

What do I think about the scalability of the solution?

No. I did not face any scalability issues.

How are customer service and technical support?

Customer Service:


Technical Support:


Which solution did I use previously and why did I switch?

AlienVault was the first and only choice.

How was the initial setup?

Setup was straightforward and priming and fine-tuning was reasonably simple too.

What about the implementation team?

In-house team.

What was our ROI?

The product greatly reduces the need for human review and by bringing so many feature-rich capabilities under one roof, it makes it hassle-free for collecting evidence for ISO 27001 compliance.

What's my experience with pricing, setup cost, and licensing?

AlienVault is one of the best to consider in terms of price advantage. AV is giving tools that charge you based on EPS a run for their money. Forget about procuring licensing and setting up stand-alone detection and prevention systems and then having them all integrate for log interpretation.

Which other solutions did I evaluate?

Splunk Enterprise Security.

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Managed Security Service Provider Partner Program.
More AT&T AlienVault USM reviews from users
...who work at a Financial Services Firm
...who compared it with McAfee ESM
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ITCS user
1 Comment

author avatarTami Andrews (AlienVault)
Real User

Thank you Sukanya for your time to review AlienVault USM and for your candid feedback!