AT&T AlienVault USM Review

We haven't suffered a true breach, but it has helped identify weaknesses.

What is most valuable?

SIEM capabilities, vulnerability scanning, asset discovery/management features.

How has it helped my organization?

Increased visibility, threat detection.

What needs improvement?

The web UI can be clunky at times, with poor error handling. Updates need more QC before release.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Deployment has always been smooth.

What do I think about the stability of the solution?

No, it has been quite stable.

What do I think about the scalability of the solution?

Nothing except for networking challenges.

How are customer service and technical support?

Customer Service:

Seven out of 10.

Technical Support:

Seven out of 10. First level of support is hit and miss, but higher level support technicians are great.

Which solution did I use previously and why did I switch?

No, we started with OSSIM and then bought USM.

How was the initial setup?

Very straightforward if you're prepared. Just deploy the OVA template and follow the instructions and you're up in less than an hour.

What about the implementation team?


What was our ROI?

I can't say.

What's my experience with pricing, setup cost, and licensing?

The asset licenses are misleading. You can have as many as you want in AV and have NIDS work on all of them. The limit is more about logs and plugins for the assets.

Which other solutions did I evaluate?


What other advice do I have?

It's a good solution and has a promising future.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarTami Andrews (AlienVault)

Thank you for your time to review AlienVault USM and for your candid feedback!