The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades.
The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades.
We've had issues with stability. We have a case pending and instead of fixing version 7.1.7, we're looking to upgrade to 7.1.9 instead.
We've had no issues with scalability.
Customer Service:
Customer service is excellent.
Technical Support:
Technical support is excellent.
We had no previous solution.
The initial setup was complex. There’s a lot of architecture and installation, configuration, and setup of varying pieces to make it all work.
The vendor implemented it for us. They did an excellent job, as usual.
Understand what it does, what it can do, what it can't do, and set realistic expectations.