Aternity Review

The two most valuable features for us are its abilities to validate the customer experience and ​to measure performance before and after upgrades.


What is most valuable?

The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades.

What needs improvement?

  • Intuitive use: The GUI isn’t intuitive and several elements of its design differ in appearance and function with other parts of the interface.
  • Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope.

What do I think about the stability of the solution?

We've had issues with stability. We have a case pending and instead of fixing version 7.1.7, we're looking to upgrade to 7.1.9 instead.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and technical support?

Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

We had no previous solution.

How was the initial setup?

The initial setup was complex. There’s a lot of architecture and installation, configuration, and setup of varying pieces to make it all work.

What about the implementation team?

The vendor implemented it for us. They did an excellent job, as usual.

What other advice do I have?

Understand what it does, what it can do, what it can't do, and set realistic expectations.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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author avatarV.P. - Pre-Production Performance Architect at a financial services firm with 10,001+ employees
Vendor

Great to see someone including themselves as part of the issues during deployment. I see people always blaming vendors/tools on matters that many times have to do with the complexity and natures of their own technology and bureaucratic organizations