Atlassian Confluence Review

Easy to use and set up, includes Wiki software, the support is good, but the need better third-party integration


What is our primary use case?

In multiple organizations, we have been using Atlassian Confluence as a knowledge base, and for development. Our developers use it alongside Jira.

What is most valuable?

What I like the most is the Wiki software that comes with Atlassian Confluence.

The interface is good and it's pretty easy to use. Most developers have some experience with Jira, which makes it pretty easy for people to pick up. We don't usually need to provide them a string.

What needs improvement?

They can easily take on some of the features from Slack. 

They could try and copy Slack more and bring them into the market a bit quicker. That would be helpful for them.

I would like to see integration with Slack.

There could be improvements with the app ecosystem. For example, if we look at Teams, there is now an entire ecosystem. With Teams, you can essentially install any apps and do any integrations. Third-party, similar to Microsoft.

It's more about integrations with third parties. That is also something that could be better.

I think it can be more competitive, considering the competition they are now going to get from Slack and Teams. For example, if you look at Microsoft Teams, Microsoft is providing 365 for free with Slack.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

We have not had any issues.

What do I think about the scalability of the solution?

We have 1100 users.

How are customer service and technical support?

The customer support is pretty good. If you reach out to them, they are very helpful.

How was the initial setup?

The initial setup is pretty straightforward, I have never had any issues.

What's my experience with pricing, setup cost, and licensing?

When you purchase this solution you get some support.

Which other solutions did I evaluate?

Jira and Confluence go hand in hand. If it's for development, and if people have money to pay for one product only, they usually end up purchasing Jira, and not Confluence. 

But at the end of the day, it's an ecosystem. It really depends on how much you want to integrate and how much you want to dive into it.

What other advice do I have?

It really depends on what ecosystem they invest in and what they're looking for.

You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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