Atlassian Confluence Review

Reduces redundant communication. Working with 3rd party content can be improved.


What is most valuable?

Content creation and sharing, collaboration

How has it helped my organization?

Reduced redundant communication and overall better communication among knowledge workers

What needs improvement?

Working with 3rd party content i.e. MS office, PDF files, email integration

For how long have I used the solution?

6 years

What was my experience with deployment of the solution?

Social adoption - it is always tricky to change current way-of-doing things you are bringing a new culture of collaboration and working with information.

What do I think about the stability of the solution?

Haven't had any issues with stability.

What do I think about the scalability of the solution?

Haven't had any issues with scalability.

How are customer service and technical support?

Customer Service:

9/10

Technical Support:

9/10

Which solution did I use previously and why did I switch?

Filesystem and email, we switched because it was not a effective way of collaborating in teams.

How was the initial setup?

Straightforward

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

Initial 50K USD, cloud-based infrastructure cost + maintenance = 30k / year

Which other solutions did I evaluate?

Yes - all wiki and collaboration platforms available

What other advice do I have?

Just do it, it will give you quick benefits and will change the overall atmosphere when doing things together in one place. Here's an example of ours:


Disclosure: My company has a business relationship with this vendor other than being a customer: We're an Atlassian Confluence expert partner

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