Configurability, modern web application, and the large community.
Atlassian Confluence Review
Far fewer office files are now sent around - the availability of information has helped our organization function better
What is most valuable?
How has it helped my organization?
Thorough tracking and logging of actions (Nothing gets lost), far fewer office files sent around by collaborating online, instant availability of information.
What needs improvement?
- A lot of bugs already reported to Atlassian are not addressed.
- Avatars must be square.
- Status lozenges must offer more than three colors.
For how long have I used the solution?
5 years.
What was my experience with deployment of the solution?
No issues with deployment.
What do I think about the stability of the solution?
Yes. Both applications do not recover from loss of database server connection. Even if DB server is back online, applications need a restart.
What do I think about the scalability of the solution?
Up to now it performs ok. We are at 300,000 issues. Getting the impression that it will get tight now.
How are customer service and technical support?
Customer Service:
As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed. Active visits at our site would be appreciated to explain our issues.
Technical Support:Did not need it yet.
Which solution did I use previously and why did I switch?
We switched because it was the better product for a lesser price.
How was the initial setup?
Initial setup was straightforward.
What about the implementation team?
In-house team.
What's my experience with pricing, setup cost, and licensing?
At the time it was $8000 one off and $4000 yearly maintenance. Atlassian forced to switch to Enterprise licenses which doubled the cost.
Which other solutions did I evaluate?
Mantis.
What other advice do I have?
Be prepared that functionality of today might be changed or removed or charged separately without being asked. Bugs can be reported but are often not addressed for years. Atlassian may make major design decisions not considering their customers needs and requirements.
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Mar 23 2015
Author
it_user211962
Head of Central Applications at Lufthansa
Consultant
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