Atlassian Confluence Review

We've been able to implement a 'control center' in Confluence using JIRA integration, but reporting on content usage info and patterns is completely missing.

What is most valuable?

  • Easy to use
  • Flexible
  • Smooth integration with JIRA

How has it helped my organization?

This is our corporate wiki, all departments use it for process and knowledge management. We implemented a 'control center' in Confluence using the JIRA integration for both Change Control and Incident Management.

What needs improvement?

Reporting on content usage info and patterns is completely missing and would be a great addition. On-demand is especially limited due to the significantly reduced number of plug ins available. Reassignment of content ownership would also be a nice feature.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

It's an on-demand service.

What do I think about the stability of the solution?

There's been a few outages, but nothing significant.

What do I think about the scalability of the solution?

It's an on-demand service.

How are customer service and technical support?

Customer Service:

It's not needed often, but they are responsive when issues are reported.

Technical Support:

It's not needed often, and when they are, there's a good integration of reported issues to the backlog.

Which solution did I use previously and why did I switch?

At a previous job we were beginning to use SharePoint, I am not an expert.

How was the initial setup?

Confluence setup is very straightforward, but an absence of formal training availability caused it to take longer than it should have to become productive.

What about the implementation team?

It was done in-house.

What was our ROI?

I don't have a specific number for it, but I consider it to be extensive, given the low cost and widespread use of this tool.

What's my experience with pricing, setup cost, and licensing?

We are using the on-demand version and our pricing is fixed.

What other advice do I have?

I would recommend you consider a managed hosting arrangement instead of on-demand, because of the limitations. I would also recommend a clear plan be developed for content structure and ownership.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Atlassian Confluence reviews from users
...who work at a Financial Services Firm
...who compared it with Microsoft Teams
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,773 professionals have used our research since 2012.
Add a Comment
ITCS user