Atlassian Confluence Review

We're able to create and organize our self-written documentation efficiently, although it's written in, and therefore has the overhead and issues of, Java.

What is most valuable?

Categories, document editing and creation, the great permission system, awesome plugin management.

How has it helped my organization?

Confluence allows creating new documentation very fast. This allowed us to organize our self-written documentation in a very efficient way.

What needs improvement?

There are two things which annoy us the most:

(a) It is written in Java and therefore comes with all the overhead and issues of Java applications.

(b) It doesn't allow editing documents with multiple users at the same time.

For how long have I used the solution?

I have been using it for almost two years.

What was my experience with deployment of the solution?

Deployment can be painful when you have to deal with different Java versions or keystores. The rest is very simple since there is a very good install and upgrade wizard.

What do I think about the stability of the solution?

No, Confluence turned out to be very stable.

What do I think about the scalability of the solution?

No, not yet.

How are customer service and technical support?

I didn't get in touch with Atlassian yet. But they have an awesome wiki and Q&A section.

Which solution did I use previously and why did I switch?

I was using several open source wiki systems, all of them lacked the great ACL and plugin system of Confluence.

How was the initial setup?

It was straight forward.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

The more users you have, the more money you will spend. Make sure to give only those users access who really need it.

What other advice do I have?

Make sure to run backups by dumping the database and saving the Confluence home on nightly basis.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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