Atlassian Confluence Review
This became the primary location where all knowledge documents and other documentation were recorded and held, but JIRA and Confluence connectivity needs to be stabilized.


Valuable Features

1. Its ability to display data from an excel sheet attached to the page. A simple one line code can do this.

2. Allows markers in the page so that they can be referenced in other pages thereby avoiding duplication.

3. Allows creation of random tables when needed for representation.

4. Allows document attachments to be visible as a link whose display text can be user-defined.

Improvements to My Organization

This became the primary location where all knowledge documents and other documentation were recorded and held. Its ability to allow creation of child pages helped to nest topics within topics

Room for Improvement

1. When excel sheets are added for being displayed, it skips document formats and does not recognize merged cells.

2. Supports only MS office 97-2003 formats. Should also support 2010 formats as its a overhead to convert everytime.

3. JIRA and Confluence connectivity needs to be stabilized. We've faced embarrassing situations with stakeholders when the Confluence pages could not pull the list of JIRAs to be referenced on the page.

Use of Solution

5 years

Deployment Issues

Deployment was handled by the client's infrastructure team. I'm unable to comment on this.

Stability Issues

Yes. JIRA to confluence connectivity was a nagging issue. To circumvent this, we started using JIRA dumps into excel and uploading them to the Confluence page.

Scalability Issues

None

Customer Service and Technical Support

Customer Service:

I'm unable to comment on this.

Technical Support:

I'm unable to comment on this.

Previous Solutions

Confluence was already used as the primary tool for reporting and documentation.

However, there have been Sharepoint based solutions for holding documents and their version which I did not find as user-friendly as Confluence.

The other option, of course, is to maintain your documents in a configuration management tool like Visual Safe Source.

Initial Setup

Deployment and setup was handled by the client's infrastructure team. I'm unable to comment on this

Implementation Team

Deployment was handled by the client's infrastructure team. I'm unable to comment on this.

ROI

I'm unable to comment on this.

Other Solutions Considered

We did not particularly evaluate other tools, but when compared with VSS and Sharepoint based solutions, Confluence would be an easy choice. This depends on what exactly is your purpose of using this tool. My views are based on its use as a tool for documentation and a QA's perspective on it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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