Atlassian Confluence Review
Easy way to register and access knowlegde inside the company. I like the macros for formatting, PDF, images, and so on.


What is most valuable?

I like the macros (formatting, PDF, images, etc.), tags, tables (with autonumber), @user for citing another user, comments, and the access control in content using groups and users.

How has it helped my organization?

Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists. Information, knowledge and users of many areas are integrated in one place.

What needs improvement?

I would like to see the ability for each user to config his own home page,

For how long have I used the solution?

We’ve been using Confluence for 3 years.

What do I think about the stability of the solution?

We rarely encountered issues with stability. But when it happens, generally Atlassian is pro-active and send infos about any issues encountered and how it's beeing handle by support team.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

I have never used technical support.

Which solutions did we use previously?

I never used a different solution.

How was the initial setup?

Initial setup was kind of straightforward. We learned how to use it as the issues/necessities appeared.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

It´s affordable.

Which other solutions did I evaluate?

No.

What other advice do I have?

I advise to start small, then go for the whole company. We started in IT and then expanded to the company using IT as an example.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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