What is most valuable?
The valuable features are:
- It is easy to use.
- It is easy for newcomers to start using it.
- It has the “what you see is what you get” functionality of MS Word.
- It is easy to move pages around. There is no excuse for not doing documentation just because you do not know where to add it.
- It has good integration with JIRA. You can really do great things with the two products.
What needs improvement?
The license part is too flexible.
For how long have I used the solution?
We have been using this solution since 2008.
What do I think about the stability of the solution?
There have not been any stability issues.
What do I think about the scalability of the solution?
There have not been many scalability issues.
How are customer service and technical support?
I would give technical support a rating of 9 out of 10.
Which solution did I use previously and why did I switch?
We used SharePoint a long time ago, and we will never go back to it.
How was the initial setup?
The installation can be quite complex. You need to know what you are doing in order to install it on your own. The cloud version is very easy to install.
What's my experience with pricing, setup cost, and licensing?
You need to buy a full license for your entire organization, even though you only need a plugin for two people.
What other advice do I have?
There needs to be an owner of the installation, in terms of the system and the infrastructure.
Which version of this solution are you currently using?