What is most valuable?
- Web access.
- Export to PDF.
How has it helped my organization?
It has helped our organization as follows:
- Information is kept up to date.
- Accessible anywhere.
- Editable by everyone.
What needs improvement?
I think that customization and text styling could be improved.
For how long have I used the solution?
I have used it for 2.5 years.
What do I think about the stability of the solution?
I have not had any stability issues.
What do I think about the scalability of the solution?
I have not had any scalability issues.
How are customer service and technical support?
I would give them 8 out of 10. But first and second level support are email only!
Which solution did I use previously and why did I switch?
We did not use a previous solution.
How was the initial setup?
Initial setup with the cloud version is super easy but the server is only slightly more complex depending on your firewall, SSO, etc.
What's my experience with pricing, setup cost, and licensing?
Licensing is in blocks of seats, so you need to decide what the maximum number of users might be before pricing it out. There is the option of anonymous users, which, while a security issue, does reduce the licensing cost.
Which other solutions did I evaluate?
We have evaluated MediaWiki, Kentico, SharePoint and WordPress.
What other advice do I have?
- Definitely try before you buy to make sure it aligns with your expectation of what a collaboration system should be like.
- Post any and all questions to the Confluence forum (https://answers.atlassian.com/).
- Not all add-ons are available for Confluence Cloud, so customization is further limited.