Atlassian Confluence Review

It is one repository for all the information and is easily searchable.


What is most valuable?

It is easy and simple to implement. Some of the valuable features are its ability to customize via add-ons and the collaborative environment.

How has it helped my organization?

For many of my clients, we use Confluence as a shared collaborative knowledge management tool. It helps them as it is one repository for all the information and is easily searchable .

What needs improvement?

Rich text could always be better but it is nice to have.

For how long have I used the solution?

I have used this product for two years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues, i.e., if you have enough IT resources.

How is customer service and technical support?

I would give the technical support a 8/10 rating.

Which solutions did we use previously?

My customers were previously using a different solution. The reason they switched is because Confluence is a simple wiki-based solution, compared to the other wiki tools.

How was the initial setup?

The setup was straightforward.

What other advice do I have?

You should do it. It is so simple and can give so much added value rapidly.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Atlassian business partners.
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