Atlassian Confluence Review

Took us a big step forward by adding project and support documentation into one central holistic repository


What is most valuable?

The flexibility, well-rounded features, and capabilities to support the different needs of the organization.

How has it helped my organization?

JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions.

The addition of Confluence allowed us to take the aggregation a big step forward by adding project and support documentation into one central holistic repository.

What needs improvement?

There are certain features, like AD FS and workflows, that don't appear to be mature enough for Enterprise use.

For how long have I used the solution?

JIRA and Confluence (latest): Two years.

What do I think about the stability of the solution?

We started on cloud and moved to server. This caused some big errors with database issues and macros not working due to leftover items from the cloud. I recommend the server version overall. It is more fully-featured and scalable.

What do I think about the scalability of the solution?

We ostensibly moved from cloud to server, because of functionality not being available on cloud, but also because there are storage limits that don't support enterprise level usage on the cloud.

How are customer service and technical support?

Atlassian technical support is responsive in terms of communication, but is slow to address issues. You often have to constantly advocate for your needs to get them addressed or triaged.

Which solution did I use previously and why did I switch?

Our organization had many different solutions for PPM. We switched to Atlassian to consolidate our PPM as well as to support the introduction of Agile into the organization.

How was the initial setup?

You should initially use consulting to make good decisions about architecting this product. Also, designating at least two SMEs to be dedicated to the setup and enhancements is key.

What other advice do I have?

Make sure to have passion for solving problems. Atlassian has solutions, you just need to figure out which ones to apply. Also, try to keep your admin group small, don't open it up to more than a few people. Finally, start with a pilot and get it working before rolling it out to everyone.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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