Atlassian Confluence Review

It has tremendously improved our organisational culture


What is our primary use case?

Implementing Confluence in documenting functional specifical documents and preparing RTMs, product requirements.

How has it helped my organization?

It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.

What is most valuable?

Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex problems.

What needs improvement?

Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.

For how long have I used the solution?

Still implementing.

What do I think about the stability of the solution?

It is indeed a stable and error-free application, as it is a mature application running for decades.

What do I think about the scalability of the solution?

It can be easily scaled up to different levels if used wisely.

How are customer service and technical support?

Quick support with an easy resolution.

Which solution did I use previously and why did I switch?

N/A.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

N/A.

What's my experience with pricing, setup cost, and licensing?

  • It's easy to set up, as it gives a quick guide for the same process.
  • Costing and pricing may vary depending on usage.

Which other solutions did I evaluate?

N/A.

What other advice do I have?

N/A.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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