Automation Anywhere (AA) Review

Good support, highly stable, and it helps organizations with their digital journey

What is our primary use case?

The product is used to automate mundane and repetitive business processes and in turn, increase process accuracy and headcount benefit.

The primary area this tool focuses on is automation in RPA. Service-based companies use this tool to provide automation services to organizations who would want to go on a digital journey to cut their expenses, or to organizations who focus on helping their employees get rid of mundane tasks and provide them more efficient and oriented tasks.

Digital implementation would be the primary focus.

How has it helped my organization?

Automation Anywhere has transformed the financial/healthcare/automobile sectors to a great extent by automating backend office work. It also automates parts of frontend office work, as well, using attended automation capabilities.

Automation Anywhere's product strategy has helped service firms get a very good client base and has increased their service capabilities. The product has a very good roadmap and a very good customer base, and this would help service providers to get a lot of customers in the market.

What is most valuable?

The most valuable feature would be ingesting data into third-party applications through seamless technology. Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly.

Another interesting feature would be the ability to massage and clean data and perform some sort of data analytics using the data, this would be very helpful when Excel-based automations are performed and the user needs to spend very little time now to verify the results.

The cloud version has been enhanced to a very great extent by being completely built from scratch and using a different technology stack altogether. The idea of going on-cloud is a very good option as it does reduce the effort for the infrastructure team to set up the environment, and this would be very helpful for the development team to seamlessly build things and deploy them.

What needs improvement?

Going on-cloud comes with security hiccups and concerns. The product team has managed to go both on-premise or off-premise, as per comfortability, but the cloud version has more concerns.

For how long have I used the solution?

We have been using Automation Anywhere for more than two years.

What do I think about the stability of the solution?

Highly stable with HADR.

What do I think about the scalability of the solution?

It can be scaled to a very large extent.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

We did not use a different solution prior to this one.

How was the initial setup?

The initial setup is of medium complexity.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, this is a good product.

Which other solutions did I evaluate?

We evaluated both UiPath and Blue Prism.

Which deployment model are you using for this solution?


If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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