What is our primary use case?
Automate Business processes pertaining to various business units. We used Automation Anywhere Control room and different versions of AA 10.x and AA 11.x to deliver Robotic Process Automation Solutions for different clients. Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task. AA control room helped to manage the operations of both Attended and UnAttended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars.
How has it helped my organization?
Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots. It helped to better manage Automation Anywhere bot capacity, as well as to reuse and repurpose the bots in the cloud.
It helped in Monitoring Automation Anywhere bot progress and report on bot usage and value in the form of Insights provided instant details of the savings and work in detailed analytical charts.
What is most valuable?
A 2019 dual-mode is very useful and the Control room type of setup for use of A2019 Client is very useful as it eliminates disconnection issues. Also, the broad range of Commands and elimination of the need for Metabots is also very helpful in Automating the increased number of variable types cover an expanded range of web and window components.
Bot insights and IQ bots are both valuable features if implemented in a cost-effective way for larger enterprises, Bot insights provide analytical details of the ROI that is generated by running bots and IQ bots help to automate document processing in an intelligent way minimizing the cost of document processing and hence saving a lot of employee time and money for any enterprise with a large volume of pdf data.
What needs improvement?
Version A2019, the Number data type variables should be available to display in "Message Box" command. This will help in debugging. At the present, a type conversion is needed to display it in the message box. There should be an efficient way to integrate AA 11.x. meta bots into AA2019.
Also, the Master certification should be provided free of cost for partners. More practical samples and examples of bots using new features in A2019 should be available in people Documentation. A2019 presentation material for proposing A2019 as an RPA choice should be provided to partners.
For how long have I used the solution?
I have been using AA for six years.
How are customer service and technical support?
How was the initial setup?
What about the implementation team?
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?