What is our primary use case?
The primary use case depends on SAP and Excel platforms, where we automated repetitive tasks. Also, we automated the Tableau server using this.
We use SQL DB for storing logs. We have been using it for one year for our client. The support also is great. If we are stuck, the Automation Anywhere team comes to the rescue. I have worked on other RPA tools but this is more logical and easy to use. The flows and the commands can be easily learned by a beginner as coding knowledge is not needed.
How has it helped my organization?
It has helped us a great extent as we are part of the service and basically provide clients with automation solutions for their manual and repetitive tasks. We have done automation on SAP, Excels, web applications, Outlook, and many more application platforms.
It is JAVA based so it is easy to use and user-friendly. Now comes the support part, where the use cases are deployed and hyper care is given to the bot. It is easy to schedule an easy process of deployment too. The credentials are stored safely.
What is most valuable?
Mostly the Metabots function and Excel as DB function are of great help as we can connect to SAP and work on that easily. Excel as DB helps us to perform operations on it even when huge amounts of data are on it.
The control room is the best part as everything can be seen and controlled from there, scheduling storing of credentials, and much more. I have used PDF extraction and other tools where data needs to be extracted and it works great at that part. I highly recommended this tool for automation.
What needs improvement?
Already the new version is out, which has cognitive abilities. The bot learning skills are there, which helps to train the bot. AA has done a great job by bringing compatibility with IBM Watson and many other AI interfaces. If some more functions we can get related to other web applications will be a great help. At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this.
For how long have I used the solution?
I have been using Automation Anywhere for one year.
What do I think about the stability of the solution?
It is quite a stable platform based on Java.
What do I think about the scalability of the solution?
How are customer service and technical support?
We once had an issue with the SAP meta bot, where the click was not working so the tech support team helped find the issue and then changed the code so that the issue does not come back.
We had a resolution issue, where the bot was unable to find the screens. They also helped us with that.
Which solution did I use previously and why did I switch?
I used Automic but switched because it was not much compatible with other applications. Also, it was more of coding which made it a complex tool to work upon.
What about the implementation team?
The vendor team is great, we have reached out for many issues and they responded well.
What's my experience with pricing, setup cost, and licensing?
Setup cost is a bit okay, but once it is up, it can give a great amount of ROI.
What other advice do I have?
This tool is a good platform for automation.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?