What is our primary use case?
I mainly used AA to extract data from invoices from PDF files with multiple formats and to upload this data to a Data Lake, on a Windows machine.
Other projects involved extracting data from Excel and CSV files and then inserting them into custom applications, databases, and mainframes and finally sending recap emails to the user.
The Bots developed, according to the end user's needs and the type of process, were both attended and unattended. In both cases, the end-users were always satisfied with the functioning and performances of the Bots.
How has it helped my organization?
By automating the process with AA and using the verification station, it was possible to speed up the process and strengthen it, involving the process owner in the verification of the correctness of the data extracted.
It is becoming more and more normal for companies that a process is carried out partly or totally by a Bot, thus allowing humans to dedicate themselves to high value-added activities.
The speed-up and greater control over the quality of the processes have also led to savings in money and are increasing the happiness of the company's customers.
What is most valuable?
I consider the verification station very useful because it allows you to quickly check if the data extracted are correct or if you need to change the process. The process owner is also much happier because he is more involved in the implementation of the Bot and thus it is easier to develop the requirements.
During the test phases and during the review, it is possible to engage the process owner who almost enjoys verifying the correct functioning of the Bot, thanks also to the simple and attractive interface of the verification station.
What needs improvement?
You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning.
It would be useful to have an online wiki on each tool that can be used on AA with practical examples of use, with images and videos.
It would also be useful to increase the community and make public in a forum the problems solved by other developers through the support, so that we can use past experience to solve development problems without having to send emails to AA about a problem that may have already been solved.
For how long have I used the solution?
I use Automation Anywhere for five months.
What do I think about the stability of the solution?
I think the final product is quite stable. All the functionalities included in AA are extensively tested and thus do not present strange errors after the Bot has been released into production. AA also handles the release of new versions of the IDE very well, guaranteeing the portability of the code with simple procedures.
What do I think about the scalability of the solution?
It is a very scalable product, also thanks to some features included in the IDE.
How are customer service and technical support?
So far, I have not used customer service very much.
Which solution did I use previously and why did I switch?
I currently use both Automation Anywhere and UiPath. Depending on what you need to automate, one may perform better than the other.
How was the initial setup?
The initial setup is quite long and full of different phases. It would take only one official AA installation guide with the most detailed step-by-step description and one image per step, without the need to consult more than one guide.
What about the implementation team?
I implemented through a vendor team and their level of expertise is medium-high.
Which other solutions did I evaluate?
We also evaluated UiPath.
What other advice do I have?
It is a tool that allows you to have excellent performance but some features are not intuitive to use.
Which deployment model are you using for this solution?