What is our primary use case?
My primary use case is automating the reports from SAP for various domains like accounts, billing, shipment, etc. AA is consolidating the reports for these various domains across different employee numbers and order numbers, then sending them to different business owners using the SMTP server. This reduces human intervention and effort.
This automation helped the functional people to focus on other tasks instead of looking into these, and this saved around 50% of the total effort of the day.
Since business users receiving reports on time and with accuracy, this helped us in achieving better customer satisfaction
How has it helped my organization?
AA has vastly improved my organization in gathering more business, reducing human efforts, and optimizing client business. It does this by automating the business processes in almost the domains of SAP, which results in better client satisfaction.
With the help of Automation Anywhere, we have provided more automation ideas from our side, which helps the client in building trust with us and providing more business opportunities to grow.
We started with a team size of five and within the short span of three years, we have increased our team members to 25, handling different business domains.
What is most valuable?
We use the IQ Bot and Metabots extensively in almost all of our tasks. We have created the bots to consolidate reports from various resources like webpages, databases, and different message formates like PDFs, Excel, XML, and submitting them to the business owner.
Scheduling helps to generate and send reports without any delay.
We have used this functionality to automate business processes that submit the order forms in SAP for a large number of orders without any human intervention.
What needs improvement?
Automation Anywhere should think about the integration with Machine learning and deep learning with ease, so that AA can be used in various other domains that require human calculation and logic to work. A good application would be IVR, as this can help businesses reduce the response time and achieve better customer satisfaction
AA should include more features in the mobile app, such as monitoring and debugging bots. This can help the administrator to look at the status on the fly.
They should provide more features to improve the visibility of bots.
For how long have I used the solution?
I have been using Automation Anywhere for the last three years.
How are customer service and technical support?
I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe. This helped to resolve all of our issues quickly and as efficiently as possible.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to Automation Anywhere.
What about the implementation team?
We have implemented in-house.
Which other solutions did I evaluate?
Before choosing AA, we evaluated IBM, Blue Prism, and UiPath.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)