What is our primary use case?
The main and primary use case using Automation Anywhere is "Invoice generation", which has repetitive steps and a huge amount of data. For this automation, we worked on a database, Excel, and mail activities.
In order to connect Automation Anywhere with our database, which is in a remote location, we had to install related drivers in the working machine. After that, we apply some business logic to the data and insert it into an invoice template that is in XLSX format.
Ultimately, we save the file as a PDF and send the output file to the user through email.
How has it helped my organization?
Automation Anywhere helped us to reduce the work time on data operations. It helps us to work fast and deliver fast. Without it, our work takes too much time using manual effort.
Along with reducing the time, we get the return on investment fast. Now, we are identifying many use cases that are fittable with RPA and Automation Anywhere. The organization has set up a separate RPA CoE and various teams working in this center of excellence. From this, we are working on various problems and providing solutions to clients.
What is most valuable?
Automation Anywhere has many features that are not supported by other RPA vendors. One of these features is Metabots, and I find it to be the most valuable part of Automation Anywhere.
Metabots are reusable and can be developed easily.
The Control Room is the most important feature, where we can manage the bots and publish to various bot runners in the environment. Here we can add users, edit them, and we are able to assign various roles to the users.
Task Bot can be used to implement the business logic, step by step.
What needs improvement?
I think automation anywhere is a complete system if we have to work on structured data that doesn't require human decisions. However, it does not work as well with retrieving data from images. Image automation is something that needs to be improved.
One more thing is that Automation Anywhere does not support reading and writing to CSV files. If we are getting input from a CSV file, we have to add one more layer of automation that first saves the data to an Excel file. This is important to us because most of the data we get from the database is saved to a CSV file.
For how long have I used the solution?
For the last three years, we have been partnered with Automation Anywhere.
What do I think about the stability of the solution?
I would rate stability at 90%.
What do I think about the scalability of the solution?
Scalability-wise, I would rate AA a nine out of ten.
How are customer service and technical support?
The technical support is good.
Which solution did I use previously and why did I switch?
I haven't used any other RPA solution. We tried with Automation Anywhere and the solution works.
How was the initial setup?
The initial setup was quite easy, and they will provide setup documents.
What about the implementation team?
I have worked both in-house and with the vendor team.
What was our ROI?
I would rate the ROI a ten out of ten. I can say it is profitable to use Automation Anywhere as your RPA solution.
What's my experience with pricing, setup cost, and licensing?
Overall, the pricing of Automation Anywhere is good.
Which other solutions did I evaluate?
We have compared it to other RPA vendors like UiPath and Blue Prism.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Which version of this solution are you currently using?