What is our primary use case?
The environment is within a Citrix environment. Our primary use case is for interaction with mainframe applications along with web links and Excel spreadsheets. The bot interacts with the Excel spreadsheet, captures the task, go to the mainframe application, and pastes it with searching details of the task if it matches different details. It populates in the Excel spreadsheet if it is matched or not matched. There are numerous logics used in it. AA bots do the verifications and give an output in the Excel spreadsheet which becomes an input for the agents on the production floor.
How has it helped my organization?
We have used more than 30 bots in our healthcare vertical and are going to use many more bots. We have a very resourceful pipeline to use AA bots in our RPA projects and we are looking to be more engaged with the AA team in deploying these bots. We have very strict cost efficiency savings to be shown to the client and AA has helped us to meet this to a great extent. We have lined up a huge list of RPA projects and are waiting to partner with AA to a great extent which will help us to achieve these cost efficiencies in a great way.
What is most valuable?
AA has a bouquet of features that can be used in our projects. We have utilized all the features in our existing projects. It may be task bots, meta bots, or IQ bots. The features in the AA bots may be object cloning or security features where the bots can be triggered only from the control room and will help clients to maintain their security concerns. The number of commands is more which will help us to achieve different types of details being captured, verified, and executed in the project for us.
What needs improvement?
We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables. Using object cloning it recognizes only the top line items and not the table which is in an HTML format then they asked to use Python codes within AA to identify tick boxes as a windows box. If this gets improved then we should be able to work on all the voice-related projects for a particular healthcare payer.
For how long have I used the solution?
I have been using Automation Anywhere for more than three years.
What do I think about the stability of the solution?
Automation Anywhere solutions used in our RPA projects were easy to deploy for multiple projects, stable from a bots running continuously for close to 18 hrs each day. We will give a 9 out of a scale of 10 for the stability point of view.
What do I think about the scalability of the solution?
The scalability of this solution is high as we can scale it in a very limited time and replicating the codes is easy.
How are customer service and technical support?
The customer service/technical support is very good with AA and they are very supportive and listen to our issues patiently and give possible solutions wherever available.
Which solution did I use previously and why did I switch?
We have not used any different solution as it is a client mandate to use only Automation Anywhere.
How was the initial setup?
The initial setup was a bit complex as the control room was maintained by our clients and we had to approach them for each and every thing whenever there was an error/issue.
What about the implementation team?
We implemented in-house but the control room was maintained by our clients and they helped in moving the codes to the control room and we have specific access to run from there.
What was our ROI?
Our ROI is very good by using AA. There are some projects where we can get close to 1:10 ROI.
What's my experience with pricing, setup cost, and licensing?
We would advise going for Automation Anywhere as it is cost-efficient and easy in-terms of licensing form.
Which other solutions did I evaluate?
We did not have an opportunity to evaluate other options.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Which version of this solution are you currently using?