Automation Anywhere (AA) Review

Gives us the ability to define RPA tasks automatically

What is our primary use case?

RPAs are often used in administrative processes, but we have applied it to our master data management for manufacturing. At manufacturing plants, there are not a lot of administrative processes. However, there are many tasks dealing with what we call our master data, so that’s where we have implemented RPA, to collect, search, as well as register the data.

How has it helped my organization?

In our efforts to efficiently manage the master data at our factories, the biggest benefit is the fact that we have been able to rein in what was an increasing number of engineers who were needed. We have been able to do so on the order of some 100 people, so that’s a major result.

What is most valuable?

The most valuable feature is the ability to define the RPA tasks automatically. There is a major benefit in the fact that it can be done without human effort. As long as the instructions are error-free, the bots will make sure it gets done. That’s where we see a big advantage.

What needs improvement?

I have submitted requests to Automation Anywhere regarding feature expansion. There are two major issues. The first is that I would like to see functionality that will improve development efficiency.  The second is to be able to schedule the management of bots. I asked for functionality that would reinforce the scheduling.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

One of the characteristics of RPA - and it really can’t be helped - is that it is easily influenced by the application that works along with it. This is something we need to be aware of. For example, we had an occurrence where it stopped due to an error because the application it works with had been changed and there was a lack of communication with the IT department.

What do I think about the scalability of the solution?

The capabilities for developing similar tasks are there and it's relatively easy to do. However, to accomplish that we’d need a group of IT engineers. That’s where we are not up to par.

How are customer service and technical support?

We do utilize Automation Anywhere’s technical support via our partner. Since Automation Anywhere's Japan office was only recently opened, it seems the support has not been as good as support for other package applications. I feel that we haven’t been able to fully take advantage of the support yet.

It’s important not to just implement bots just for the sake of implementing them but to think about how bots can be used to make processes more efficient.

The reason we chose Automation Anywhere is that it’s easy to develop with it. It also covers the widest range of functionality and it is enterprise oriented. Furthermore, a group in Toshiba started using it too, which made it possible for us to share information with one another. That’s why we decided on Automation Anywhere.

How was the initial setup?

The setup itself did not take that much time and effort. In general, members of our IT staff do the actual setup, so we had no issues with it.

What was our ROI?

We do see ROI in the sense of staff reductions. However, if we are to apply it to the general administrative area, I think it’s not as easy to get a real ROI.

What other advice do I have?

In our line of work, we don't have that many simple administrative processes. I’m sure companies like banks have enormous numbers of such processes, but in our company, our staff would spend less than an hour per day on delivery slips. If we got RPA and a bot, that would end up being more expensive. 

Foreign Language: (Japanese)














パートナーさんを経由してAutomation Anywhereのテクニカルサポートを受けているんですけれども、日本法人がまだ立ち上がったばかりということもあって、若干他のパッケージアプリケーションに比べると、まだ弱いのかなというのは感じています。





先ほどの発表でもちょっと最後に付け加えましたが、Automation Anywhereに対するさらなる機能の拡張をお願いしたいです。そこは大きく2つほどあって、開発効率を上げるための工夫が欲しいと、いうようなことと、あとボットのスケジュール管理ですね。スケージューラじゃなくて、スケジューリングをしたいというところを機能として強化して欲しいということをお願いしました。





Automation Anywhereの前に別のソリューションをお使いでしたか?


Automation Anywhereを選ばれた理由は何ですか?

Automation Anywhereを選んだ理由はですね、開発する上での容易性が結構高かったということと、あとエンタープライズ志向と言われることで、機能的に網羅している範囲が広かったなというところ、でさらに、東芝、会社のグループの中で導入を始めたところがあったので、情報を共有しながら進められるかな、という点でAutomation Anywhereに決めました。









Disclosure: I am a real user, and this review is based on my own experience and opinions.
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