Automation Anywhere (AA) Review

Enables us to automate multiple repetitive and time-consuming processes

What is our primary use case?

We use it for robotic process automation.

How has it helped my organization?

Several manual/repetitive/time-consuming processes were automated, giving back time to the process owner. In addition, for most of them, the process follows a single standard and additional controls were created.

What is most valuable?

  • Easy to learn
  • Easy to replicate knowledge

What needs improvement?

There are general performance issues which are probably being addressed in the latest versions. To clarify, we currently we don’t have any issues, but during our implementation we had cases for which we needed to open tickets with the AA helpdesk.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Scaling is a big job, but it is completely scalable. A whole new team/department needs to be created in order to develop and monitor robotic process automation.

How is customer service and technical support?

Technical support is very good, quick, and effective.

How was the initial setup?

The initial setup was very complex. We had several issues when trying to connect the different components, due to our firewalls. They were eventually solved by our internal IT and the AA technical team.

Deployment took three months.

Our implementation strategy was teamwork among our IT, the end users, and the software provider's technical team.

What's my experience with pricing, setup cost, and licensing?

Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even.

Which other solutions did I evaluate?

A case study was developed. We evaluated Automation Anywhere vs Blue Prism as an alternative. I wasn't part of the business case, so I did not make the final call as to why we went with AA over Blue Prism.

What other advice do I have?

Put together a solid strategy to develop and maintain automations. Also, work closely with internal controls and internal auditing.

In our organization, we have four developers using it. In terms of how extensively the solution is being used, we have automated 24 macro processes and many more are in the pipeline.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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