Automation Anywhere (AA) Review

We have been able to reduce the amount of repetitive tasks, but the pricing is expensive

What is our primary use case?

This solution was originally introduced to help operations reduce manual tasks. After seeing positive results, we have now implemented this RPA solution in IT.

How has it helped my organization?

We have been able to reduce the amount of repetitive tasks completed by operations, allowing individuals to move onto tasks which cannot yet be automated.

What is most valuable?

Currently, under Automation Anywhere, we only use the Bot Runners and Bot Creators. This ensures we can automate processes without the need for manual interaction.

What needs improvement?

I would like to see more stability around scheduling a bot to run headless. I believe version 11 may be more stable and have less issues when trying to run headless.

What do I think about the stability of the solution?

It is more stable now than it was three years ago. So far, I have no major concerns and am looking forward to upgrading to version 11 in Q3.

What do I think about the scalability of the solution?

As we have a small number of bits in production on version 10.5.4, we found it easy to scale. Version 11 will provide a load balancer, making it easier for us to run a pool of VMs to complete a task.

We mostly use it for operations right now. We are looking at possible IT RPA use cases.

How are customer service and technical support?

The tech support has improved over the years. I believe the tech support to be sufficient right now.

How was the initial setup?

I wasn't part of the original PoC team who completed the initial setup. 

After joining the team, we engaged in two upgrades to deal with stability issues. We found this a painful process as we were early adopters. This meant that the install wasn't stable. To resolve this, we decided on an approach where we would only upgrade to a major release six months after its release.

The deployment is quick. You could complete this in a weekend. Realistically, you need a week to prep and another week to triage unexpected issues.

What about the implementation team?

Our implementation strategy has been to upgrade development, confirm everything functions as expected, and only then upgrade production.

We have a team of six, which consists of developers, a tech lead, and manager. We have set up a run support team to handle maintenance and bot stability issues. Their role is to get the bots back up and running in the event of an issue.

What's my experience with pricing, setup cost, and licensing?

It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools.

Which other solutions did I evaluate?

I wasn't part of the initial conversations, though I believe we proceeded with the number product in the market.

What other advice do I have?

As a total package, this is probably the easiest solution to start with. Even if you add something that you will not need, e.g., Bot Insight won't be required until you have more than 50 bots in production. Even then, see if you can develop this through in-house metrics.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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