What is our primary use case?
The primary intention is to automate business processes where manual work is heavily involved, wherever it is feasible. That is our core objective. We want to free up our time and concentrate on what is very important for the business by moving processes to automation.
We have automated pretty much everything: premium registration, claims processing, underwriting. We have touched upon many processes.
How has it helped my organization?
Recently we have implemented one particular RPA function which helped the business to complete a particular renewal within a day, a process which took a month to complete before. They were able to reach out to the customer ahead of time. The customer was surprised to see a quicker response. The automation improved business value.
We use the solution for Citrix automation and the AISense is pretty good. It is very nice to use. It has helped us to resolve many security issues, whatever we have encountered so far. They were nullified when we moved into the Citrix AISense automation. We don't need to worry about any sorts of security vulnerabilities or security access issues. We can do everything in Citrix automation with the use of AISense. Previously it was not possible to do object cloning with Automation Anywhere. When this feature came out it was so nice to be able to use it.
What is most valuable?
It is very easy to use, very easy to learn. That is the main advantage of this tool. You don't need to have very specialized skills to learn it. It's very easy to use and user-friendly.
It gels with any other application we have. We can take everything from legacy technologies to advanced technologies. You don't feel any difference when using it with any of the applications.
What needs improvement?
It would be nice to have the IQ Bots integrated with the Enterprise Edition without requiring extra licenses. That would be great.
What do I think about the stability of the solution?
It is quite stable. Over the last two years we've had around 50 bots and there have not been many issues with Automation Anywhere. We do have problems, but they have been logged with the portal and should be resolved in the next releases. Overall, it is quite stable.
What do I think about the scalability of the solution?
The scalability is good. We started with very few bots and it was quite scalable. We now have about ten Bot Runners.
How are customer service and technical support?
Technical support has been very good. That is a major advantage of using Automation Anywhere. When you log your particular issue, within the next two to three hours a technical person will be available to walk through the problem, identify and troubleshoot it.
Which solution did I use previously and why did I switch?
We would like to use the IQ Bot only, for PDF extraction. Currently, we are using PDF data extraction and finding whether the data is present. If we go with the IQ Bots, the main reason will be the capability. At the moment we are having some sort of problem with reading the images. We are using OCR and Python for that right now.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
What was our ROI?
Currently, we are using it for the labor savings, we are not very particular about what the cost savings are. We look at how much time we are spending on manual efforts and where we can reduce them.
So far we have saved about 15 FTEs in the last one-and-a-half years.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000.
Which other solutions did I evaluate?
Our shortlist consisted of two products. When we started the journey we evaluated three or four products. We chose Automation Anywhere for two reasons:
- It's easy to learn and
- it's business-user friendly.
What other advice do I have?
Without thinking twice, I would recommend going for Automation Anywhere.
We have taken courses at the Automation Anywhere University and that was good. It is a good learning platform. We touched almost all the courses. It also has the certification course. It was very good learning there. We even have our business associates logging in to the Automation Anywhere University and learning for themselves, learning about the platform and playing around.
The process to get to our first bot took about one year.
For our bot creation process, we first have a business meeting to understand what the business processes are doing and we look at the process metrics. We have a spreadsheet to capture the processes for which it's feasible to do automation. Then we look at the suitability of automating a given process and what would be the return on investment if we did the implementation. Once everything has been finalized, we contemplate the development time, do the development, the testing, and then put it into production.
I would rate the solution at nine out of ten. Its usability is very good. The problem is that the IQ Bots' capabilities are coming out slowly.