Automation Anywhere (AA) Review

Simple to use and non-invasive, but it would help if they integrated AI and predictive analytics


What is our primary use case?

We have automated transaction processing, especially accounts payable, as well as document handling on the HR side, document-reading capabilities, and the downloading of reports from websites and sharing them with users.

Transaction processing is our primary use case.

How has it helped my organization?

We started using Automation Anywhere about 18 months ago and it has definitely increased the speed and reduced the total processing time of our transaction processing. It's pretty good.

What is most valuable?

It's pretty simple and non-invasive. Those are the key features. And the bot creation process is pretty easy.

What needs improvement?

OCR capabilities are what we're looking for. We started using IQ Bot but we are not utilizing it to the extent that we would like because of some technical issues. We would like to see some development on that side.

It would also help if they integrated AI and other predictive analytics into this solution.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability could be enhanced.

What do I think about the scalability of the solution?

It provides high scalability. You can implement this across any industry, any sector.

It took us about one year to scale from pilot to the number of bots we are currently using.

Which solution did I use previously and why did I switch?

I think we have gone through UiPath and Blue Prism, besides Automation Anywhere. I wasn't part of this team then, but when I go through the documents I see things related to UiPath and to Blue Prism.

What about the implementation team?

We used an integrator. 

What was our ROI?

We are focusing on time saved. We have almost 27 use cases in production and, as of now, we have saved almost eight FTEs per annum.

What other advice do I have?

I would definitely recommend Automation Anywhere because it's pretty simple, non-invasive, and easy to handle.

In terms of integrating this solution with other applications, the majority of the ERP vendors are now coming up with built-in robotics. That's something which Automation Anywhere has to look into because currently, with Automation Anywhere, integration is an add-on product. Many other technologies are actually integrating RPA into their products.

I haven't taken courses at the Automation Anywhere University, but my team has. It's pretty simple. It's pretty easy.

I would rate the solution at seven out of ten because of the stability issue. Hopefully they can enhance the product. I heard that in the next release they will have natural language processing, not only for English but for other languages.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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