What is our primary use case?
As a partner, we've been serving a lot of customers with primary use cases in BFSI, healthcare, and oil and gas.
We have automated some 30 or 40 processes including ERP, Financials, manual data scraping from various websites, offloading data from Excel into an application, etc. We've done quite a few.
How has it helped my organization?
It improves productivity, it improves efficiency. But most of our customers are automating processes which were taking way too long for them to execute. In some of these cases, as a result of what we have done, they are saving more than 40 hours per person, for multiple people. That's been great.
What is most valuable?
Among the most valuable features that we've been able to utilize are the screen scraping and object cloning. These are two features we have used so far. We are also utilizing the API integrations.
We are excited about the solution's cognitive document processing, IQ Bot. That's an interesting one and we have at least a couple of customers who are looking for those features.
What needs improvement?
There have been a lot of nuances in the technologies that are missing. Being a tech company, where the technology is moving forward, I'm excited to see what is coming in the near future.
At this point in time, the installation is one of the biggest challenges in terms of being on a particular instance.
Also, we've been working very closely with Automation Anywhere on some of the integrations. There are some workarounds we have had to do, but I think in the newest features of version 11.3 there are things like callback, especially for the API integrations. We are looking forward to that.
There is room for improvement in that it is still on Windows and there is no self-service. Even though the product is easy to use, there are some challenges when we move across different environments; there's a lot of setup needed.
What do I think about the stability of the solution?
There is room for improvement in the stability of this product.
What do I think about the scalability of the solution?
In terms of scalability, we haven't been in a situation where it has been a challenge for us. We've been able to scale to what we need. Having said that, we haven't deployed thousands of bots yet, but for the bots we have done we've been doing great.
To scale from pilot to the number of bots we're currently using, took us between eight and 12 weeks.
How are customer service and technical support?
Technical support is pretty good. They are reachable and they've been able to solve the problems.
If you previously used a different solution, which one did you use and why did you switch?
We work exclusively with Automation Anywhere.
How was the initial setup?
The setup has been okay. We haven't seen many challenges.
What was our ROI?
We do automation ROI using three dimensions:
- absolute time-savings
- efficiency improvement
- reduction in manual labor.
In some cases, we see savings on the order of $100,000 and, in the newer processes that we are trying to do, it may be up to $1,000,000.
What's my experience with pricing, setup cost, and licensing?
The cost is anywhere between $10,000 and $100,000.
Which other solutions did I evaluate?
I invested a lot of time in evaluating the different vendors but because of our relationship with Automation Anywhere, it was a clear winner.
What other advice do I have?
My advice is to go for Automation Anywhere.
In terms of the bot creation process, it depends on what you're trying to do. The simple bots are easy, the complex bots have their challenges. The biggest challenge is when the settings change between environments. That's when we have faced a lot of challenges with things as simple as screen resolution.
I've taken courses at the Automation Anywhere University and they have been pretty good. It's been really impressive.
I would rate Automation Anywhere at about seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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