What is our primary use case?
We primarily use it for finance and marketing applications in our company, since we do a lot of our back office tasks at our company. We have automated in marketing, finance, our commercial organization, and are moving into HR.
The tool performs very well.
How has it helped my organization?
We are using it to backfill a lot of our resources who are retiring, so we are hiring less people as we go.
What is most valuable?
The object cloning is its most valuable feature.
It is easy for business users to utilize, who don't have IT skills.
What needs improvement?
We would like to have collapsible code loops.
It would be nice to upload a project, instead of individual files, so we can look at file and versions changes.
We would like to have more features inline with our traditional IDE, like what is in Visual Studio.
What do I think about the scalability of the solution?
It scales pretty well as long as you have enough developers to scale it with you.
We can scale the bots in about a year. When we started, we went from a pilot of about 14 bots, which all got stripped away. Then, we ended up implementing 30 different bots about a year later.
How are customer service and technical support?
I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual. When we eventually just tell them, "No, we want to set up a call." Then, they are usually pretty helpful on the call.
Which solution did I use previously and why did I switch?
This is our first RPA solution. We haven't previously used another solution. Our strategy group and IT department were the ones who decided to use Automation Anywhere.
How was the initial setup?
The initial setup was complex. However, Automation Anywhere came onsite and helped us with our architecture, then it was fine.
What about the implementation team?
We used a reseller for the deployment. We really enjoyed working with them.
What was our ROI?
We evaluate ROI as time savings and resource costs not needed resulting from deployed automation.
We save approximately 10,000 hours per year.
Which other solutions did I evaluate?
We also looked at Blue Prism and UiPath, but Automation Anywhere was more secure.
What other advice do I have?
Ensure that IT is invested. Don't expect your business to carry the load.
We like the idea behind the Bot Store, but we haven't really adopted the Bot Store yet.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.