Automation Anywhere (AA) Review

It provides the ability to leverage the APIs of third-party solutions by using built-in MetaBots

What is our primary use case?

Our primary use case is the insurance of clients.

How has it helped my organization?

The solution has improved our organization through its integration with other products. We can integrate multiple platforms through the use of Automation Anywhere via the use of third-party APIs, so there is no human intervention at all. Everything happens on the back-end.

Automation Anywhere is excellent for integrating with other solutions. It provides the ability to leverage the APIs of third-party solutions. We use some of the already built-in MetaBots to then scrape the data and manipulate independent data that we need in order to integrate with other third-party solutions.

What is most valuable?

  • IQ Bot
  • Cognitive automation: The ability for the product to learn based on corrections made, such as exceptions and the way those exceptions are handled. Then, these are taken into consideration for future exceptions of similar type (autocorrecting).

What needs improvement?

I would like to have a bot as a service platform on AA Cloud. This would minimize the installation process, and we wouldn't need to have all the hardware to support the platform in-house.

What do I think about the scalability of the solution?

We have worked on several different projects, so far. From prototypes to production, on average, scaling our bots takes somewhere from three to six weeks.

How are customer service and technical support?

The technical support is great.

The Automation Anywhere University is very good. I liked the courses and the videos, which were included. I found it to be very intuitive and educational. 

How was the initial setup?

The initial setup is pretty straightforward. The videos on the Automation Anywhere University are extremely helpful during this process.

What about the implementation team?

We used a consultant for the deployment.

What was our ROI?

We are currently measuring ROI based on cost, labor and time to market metrics.

Which other solutions did I evaluate?

UiPath and WorkFusion were also on our shortlist. We selected Automation Anywhere based on the product's ease of use, functionality, development environment, and workbench. This product surpassed what these other competitors had to offer.

In addition, we have a market which allows us to get products developed in timely fashion. This is beneficial to partners and clients, alike.

What other advice do I have?

Automation Anywhere is one of the products which allows you to leverage the power of RPA digital workforce technology is a timely and scaled approach. Compared to other RPA solutions on the market I have worked with, AA surpasses its competitors by far.

The growth of Automation Anywhere product's stability, functionality, and technical advancements demonstrates the company is dedicated to its product, clients, and partners. It is evident that the product will only get better.

The ease of use for developers utilizing this solution is excellent. I’ve abandoned the use of WorkFusion from our practice due to its limitations. Automation Anywhere, in particular, allows us to extend the functionality of the platform by writing our own DLLs, so we are able to easily integrate it into any RPA process that we may be developing. At the same time, the ability for us to use other users' bots downloaded from the Bot Store has added a huge amount of value to the product and our ability to get to market quickly.

I don't use Citrix.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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