Automation Anywhere (AA) Review

It has streamlined many manual processes, eliminating errors and inefficiencies. We would like to see improvement in the workload management feature.

What is our primary use case?

We use it for finance, and it performs very well.

We have automated every finance-based operation, from collections to invoice processing. We have also worked to implement the solution with customer service, operations, and IT.

How has it helped my organization?

It has streamlined many manual processes, eliminating errors and inefficiencies. It has also allowed us to introduce metrics, so we can generate operational reports and improve our overall business.

What is most valuable?

  • Its large command set
  • MetaBots and IQ Bots are great features, which have been improving.
  • The Bot Store, with its extensive number of MetaBots, has been very helpful.

I have been very impressed with the Bot Store. We have used several MetaBots already, which has saved us many weeks of development.

We have been able to implement several bots from non-developers in the finance department. They were able to implement solutions for existing business processes with no technical programming background.

What needs improvement?

  • The development environment needs to be improved. 
  • Making edits across files is hard. 
  • Not being able to resize Windows has proven challenging.

What do I think about the stability of the solution?

We have seen vast improvement in version 11. We are still hoping to see improvements in its ability to have the client answer automatically and reconnect when Windows updates are applied. 

What do I think about the scalability of the solution?

I would like to see improvement in its scalability. While workload management is a nice feature, from a practical usage and client usage standpoint, we would like to see improvement.

We usually start a pilot automation with a single Bot Runner. Then, based on volume, we will increase it to two. Afterwards, we'll increase exponentially from there based on volume. 

How are customer service and technical support?

I've received different levels of support from Automation Anywhere. It has thoroughly improved, and I have seen quicker turnaround times from my questions.

If you previously used a different solution, which one did you use and why did you switch?

We switched to this solution because our previous solution needed to be updated.

How was the initial setup?

The installation of version 11 is fairly straightforward. I do like the new server architecture based on Java, as it is very straightforward.

What about the implementation team?

We are an integrator and consultant company. We work with clients to do the deployment.

What was our ROI?

We initially started with a number of full-time employees (FTEs) who we can now reassign. 

For example, with the collections process, millions of dollars might be gained by a company, because now the automation can handle the collection of unpaid bills. Previously, it was too much for human workers to handle.

Time and monetary savings can range from 20 to 90 percent.

What's my experience with pricing, setup cost, and licensing?

Costs varies per client.

Which other solutions did I evaluate?

The other vendors that clients wanted to review have been UiPath and Blue Prism. In some cases, those vendors were selected.

What other advice do I have?

We have used Automation Anywhere for both attended and unattended automation. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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