Automation Anywhere (AA) Review

Because it reduced the time duration of our processes, our costs went down


What is our primary use case?

We use it for our refund department. We use it to initialize payments and everything else that is a repetitive process. 

How has it helped my organization?

We use Automation Anywhere to automate financial processes, invoices, billing, etc. 

Because it reduced the time duration of our processes, our costs went down.

What is most valuable?

Right now, we have Automation Anywhere integrated with artificial intelligence (AI).

I am certified in the Automation Anywhere University as a developer. It is a good tool. It goes topic-by-topic with real-time examples.

The product has a lot of options and visibility.

What needs improvement?

I just came to understand that there is a cloud attached to it. I would like to see how the cloud is going to work, because every application is coming out with a cloud version. If you are not on-premise, then you will need to have Citrix automation. 

What do I think about the scalability of the solution?

It took one month to scale to the amount of bots which we are currently using.

How was the initial setup?

Initially, the setup is not complex; it is straightforward.

What about the implementation team?

We used a consultant for the deployment.

What other advice do I have?

This product is really useful for me. I recommend Automation Anywhere as a solution.

The bot creation process is good, though it depends on the use case.

I don't use Citrix.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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