Automation Anywhere (AA) Review

The support is sometimes really good, and sometimes it is really bad


What is our primary use case?

We are using it to automate tasks.

We have one bot in production. It performs okay.

What is most valuable?

Unattended use is its most valuable feature.

What needs improvement?

I would like better support for migration objects.

What do I think about the stability of the solution?

We have problems getting the bot to run in our non-production environment. It took a long time to get the bot to run in our production environment.

How are customer service and technical support?

The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad.

How was the initial setup?

The setup was very difficult. It recognizes the correct fields that you put into it, but it resulted in complex scripts.

What about the implementation team?

We did the deployment in-house.

What was our ROI?

I don't think that we have seen ROI yet.

What other advice do I have?

Know what you are getting into and do your research.

Attended automation is okay. We had some challenges around testing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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