Automation Anywhere (AA) Review

We can now do root cause analysis and have less noise in the system during the process

What is our primary use case?

We have developed apps for accounts payable (finance) to do three-way match.

How has it helped my organization?

We are making less mistakes and have more metrics available to understand what our problems are. Now, we can do root cause analysis and have less noise in the system during the process.

What is most valuable?

The solution has removed humans making errors while increasing our time savings. We now have a lot of more efficiencies in our process.

What do I think about the scalability of the solution?

Our first bot took ten weeks to create. It took six months to create the number of bots that we are currently using.

How are customer service and technical support?

I have take basic courses at Automation Anywhere University, because I an not actually a programmer. I just needed to know the high level of the product. The Automation Anywhere University was very good.

How was the initial setup?

The setup was straightforward. Understanding what we wanted to do the tool, that was more complex.

What about the implementation team?

We used Thirdware for the deployment.

Which other solutions did I evaluate?

Automation Anywhere was the only vendor because we were told by our private equity company that was who we were using. However, Automation Anywhere is the industry leader, so it was an easy choice. So, we didn't argue too much with the selection by them, and we did not actually go through a selection process ourselves.

We use a different solution for cognitive document processing, not Automation Anywhere, but we are rethinking this.

What other advice do I have?

No tool will ever fix your company. It is always about the stability of processes, understanding your scope, and what your problems are. This tool is a great tool to help with that once processes are stable. It will always be dependent upon people. Make sure you program the bot to help people, not what you think it needs to be. There will be a lot of meetings, scope developments, and data review, which will need to happen first. Then, if you get good with that, then the tool's going to be excellent.

So far, everything has been good with the solution. It is a great tool.

The integration works very well. We have integrated it with four other software tools.

From a developer perspective, the solution is very simple. Our end users don't really see it. They just see the end result.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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