What is our primary use case?
We use it to augment our staff and remove some of the manual processes in our business.
Our team, consists of two college kids who are doing almost all the work, along with a couple of business people to help teach them what is going on. The ease of use has been pretty simple, or they would not have been able to catch onto it so quickly.
How has it helped my organization?
With the new regulation on China tariffs, we were hit with a regulation that we weren't prepared to take on. By using a few bots, we were able to satisfy the requirements for that regulation without going into programs and making changes.
We have automated our China tariffs, some invoicing stuff, a lot of processes for finance, and some mundane closing tasks.
What is most valuable?
We have had a lot of great success with attended automation. The business has taken a hold and embraced it. So, we're very excited about it.
What needs improvement?
I would like more with OCR and data capture. We are partnering with IBM to help bridge this gap, but Automation Anywhere should continue to expand on their product line and provide these capabilities, as well.
The installation and setup for the bot runners and bot creators need improvement. The installation and setup for the control room is also a difficult task. Therefore, improving the ease of implementation would help out a lot.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
We've not had any problems with the platform going down. Right now, it's been very stable.
What do I think about the scalability of the solution?
We're still pretty small, so we haven't had a need to scale out too much.
We have seen the roadmap for scaling out, and it doesn't look to be too difficult. So, we should& have a problem with it.
We have only had the tool for about eight months. From start to finish, we have put over a dozen bots in place, some of which are highly complex and took a lot of weeks to properly deploy.
How are customer service and technical support?
The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but when we have, we have received a good response.
If you previously used a different solution, which one did you use and why did you switch?
This was our first bot solution. We did do our research and looked to our partners to see what they were using, then created a shortlist. This product was on everyone's shortlist. Also, they partner well with IBM, and we have partnered with IBM for years. This made it very attractive and was the key selling point.
How was the initial setup?
The initial setup was pretty complex. Everyone who offers this platform is still trying to find the right tools which go with it. Without an integrator, we would have had a lot of difficulty getting it set up ourselves.
As this product matures, it will continue to get easier to set up.
What about the implementation team?
We used an integrator (BP3) for the deployment. They've been tremendous to work with, satisfying all of our needs.
What was our ROI?
We measure our ROI mostly by time saved, from a real person doing a task versus a bot. In some cases, we have been able to recoup revenue because processes weren't being followed correctly. Because the bot was doing the task the same way every time, we have recouped some revenue that we had lost in the past.
We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue.
What's my experience with pricing, setup cost, and licensing?
We have a three-year contract with Automation Anywhere.
Which other solutions did I evaluate?
UiPath was also on our shortlist.
What other advice do I have?
Every piece of software has its goods and bads. For your organization, you have to ensure that the goods outweigh the bads for your use case. This solution has been great for our company in almost every way possible. Obviously, we made a good choice. Therefore, I would recommend taking a good, hard look at Automation Anywhere as your bot platform.
With the latest version, I know they have improved the UI. That will already be a big help,
Return of investment has been pretty easy, so it has not been a problem with getting funding for this solution. Our executive team was immediately involved, where I know with most IT projects, they really don't care until they see the output. They had done their research, as well. So, they were really excited for us to take on this endeavor.
Disclosure: I am a real user, and this review is based on my own experience and opinions.