Automation Anywhere (AA) Review

It eliminates redundant work from our offshore team to free up FTEs, but the technical support has been slow to respond to our inquiries

What is our primary use case?

We want to automate our business processes.

How has it helped my organization?

It eliminates redundant work from our offshore team to free up FTEs.

What is most valuable?

The speed of the delivery is its most valuable feature.

What needs improvement?

The solution doesn't offer all the capabilities that we need, so we have to use it in conjunction with other software.

The bot creation process is a little tricky, since our company is not setup to accommodate a bot. Therefore, it has been a bit tricky and time consuming. However, we are getting there.

I would like to see more capabilities in the next release.

What do I think about the scalability of the solution?

We started with a complex process, so it has taken us over a year to scale our bots.

How are customer service and technical support?

The technical support has been a little slow to respond to our inquiries.

What about the implementation team?

We used a combination of employees and consultants for our deployment.

What was our ROI?

We measure ROI through our FTE savings.

What's my experience with pricing, setup cost, and licensing?

Discuss the solution with other companies before purchasing. 

What other advice do I have?

Learn from their website what other people have already developed.

We are headed towards integrating the solution with other software.

The cognitive document processing is new for our company.

I started, but didn't finish Automation University University. I have taken more classes with Automation Anywhere vendors.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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