Automation Anywhere (AA) Review

We automate a lot of front office use cases but the product support for our customers needs improvement


What is our primary use case?

We automate a lot of front office use cases.

What needs improvement?

I would like to see integration better integration with Excel and SAP.

How are customer service and technical support?

Product support for our customers needs improvement. They should increase the support personnel.

What about the implementation team?

We worked closely with Automation Anywhere's customer success manager.

What was our ROI?

We have saved 60 to 70 percent on operations.

What's my experience with pricing, setup cost, and licensing?

We only deal in annual licenses. There are no pay-as-you-go licenses.

We would like them to change the license model of charging per bot.

Which other solutions did I evaluate?

We take all the product features and operational needs into consideration before recommending a vendor to a client.

What other advice do I have?

Before implementing it, figure out how the RPA product will make an impact in your company.

Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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