Automation Anywhere (AA) Review

The tool enables employees to work on other value-added projects

What is our primary use case?

The primary use case has been for automatic service transformation. 

We have automated back office and customer services.

How has it helped my organization?

The tool enables employees to work on other value-added projects.

What is most valuable?

IQ Bot is its most valuable feature.

The user experience is easy. Anyone can work on it.

What needs improvement?

  • I would like to see more complex use cases coming out for our industry.
  • I would like to know how it can scale using enterprise data, especially for back office.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

The product can scale.

It took us six months to scale to our current number of bots.

How are customer service and technical support?

The technical support is critical for this product, but we have found them a challenge to work with.

If you previously used a different solution, which one did you use and why did you switch?

Our decision to move to RPA was driven by market analysis and ROI.

How was the initial setup?

The initial setup was straightforward. It is a very guided experience: out-of-the-box with Automation Anywhere University training.

What was our ROI?

Our ROI has been cost and time savings.

What's my experience with pricing, setup cost, and licensing?

The Community Edition is also a good offering from the company.

Which other solutions did I evaluate?

We also evaluated UiPath and Blue Prism.

What other advice do I have?

Adding Automation Anywhere is a tremendous value-add in the long-term.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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