Automation Anywhere (AA) Review

It is a great company resource that is easy to use and learn

What is our primary use case?

We are using Automation Anywhere to automation some of our menial processes.

We have automated our pricing update and audit functions that we do as an operations team.

How has it helped my organization?

Our organization used to have a process which took five business days to do: our monthly pricing update. This was a very manual process. Our very first bot built was to automate this process. Now, the bot runs in the background every month and the process takes less than a day to run.

What is most valuable?

It is easy to use and learn.

What needs improvement?

Working with the Automation Anywhere servers and domains have proven to be difficult. We are trying to get more licenses and servers set up, so we can run multiple scenarios simultaneously. 

I am excited for the web browser Automation Anywhere. This will be helpful for us because the solution is limited to our team at the moment. A web browser solution would allow us to expand it to different teams.

How are customer service and technical support?

I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.

Which solution did I use previously and why did I switch?

Their previous process was terrible, so they started looking at automation as a solution.

How was the initial setup?

While the initial setup is fine, the servers have caused us a few headaches.

Our first bot was complicated, and probably not the best thing to start with. However, as we learned from that experience and more of Automation Anywhere's features, we can now push bots out fairly quickly. The process is a lot smoother. Our infrastructure and design have improved tremendously.

What about the implementation team?

We deployed the solution with our in-house team.

What was our ROI?

We were spending 50 to 70 hours a month doing manual processes and possibly making errors. Introducing bots has saved us on hours and eliminated of errors (as bots don't make them). We have not had an accuracy issue since introducing bots.

In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs.

What other advice do I have?

A lot of companies are putting a lot of effort into increasing and improving their front office processes.

It is a great resources right now. I am really looking forward to ramping up for my second year of going into automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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