Automation Anywhere (AA) Review

Gives us the ability to build automation without coding

What is our primary use case?

We are automating repetitive, manual processes that don't add value to people's work. Also, we want to improve our risk management through quality and efficiency.

How has it helped my organization?

We have an automation that we just put in production where we are doing a double-blind quality review. The bot is comparing the two entries and kicking out a large number of exceptions for human review. We have saved a large number of hours every day by not having humans look at things that match.

What is most valuable?

The ability to build automation without coding is its most valuable feature.

What needs improvement?

We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues.

What do I think about the scalability of the solution?

Our division took a couple of months to scale up our bots, when we were expecting it to take weeks. However, what we did was fairly complicated.

How are customer service and technical support?

I have not had a lot of experience with their technical support.

What was our ROI?

We measure ROI by comparing hours saved to the cost of FTEs.

What other advice do I have?

We have found the product useful. We are using it and have implement it. However, it is not perfect, and we have found that there are some frustrations.

The developers who work for me find the solution fairly easy to use. Though, I do have developers who prefer typing stuff in rather than dragging and dropping. Generally, they picked up the solution quickly.

For the bot creation process, we ask the end user, "Don't tell me how you do something, show me what you do." Then, as IT personnel, we build it.

We have not taken any courses through Automation Anywhere University yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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