Automation Anywhere (AA) Review

Saving primarily time, we have a high ROI

What is our primary use case?

We wanted to have more automation around our customers' processes. We do claim insurance type processing. Therefore, we wanted a process for their first notice of loss and a lot of the government regulations that they have to handle.

How has it helped my organization?

We started using the tool in-house to help us deploy a lot of our own internal processes. We also use it to deploy Automation Anywhere bots to set up other virtual machines and deploy software.

We have automated sending out a first notice of loss. We have done some automation of incoming documents, but it has been somewhat hard. Therefore, we are looking at IQ Bot, as a possible solution.

What is most valuable?

The most valuable features are ease of use and deployment. It has very good ease of use.

It integrates very well with other applications.

What needs improvement?

I am looking forward to seeing writing on Linux in the web and WorkBatch in the next release.

What do I think about the stability of the solution?

The stability is very good. I haven't had any issues.

What do I think about the scalability of the solution?

The scalability is very good. I haven't had any issues.

From pilot to our current number of bots, it took about two months.

How are customer service and technical support?

The technical support is very good.

If you previously used a different solution, which one did you use and why did you switch?

We chose Automation Anywhere over other solutions due to the ease of deployment. We had also looked at UiPath, but their deployment was more difficult. We have some on-premise clients, so we were going to have to also deploy Automation Anywhere for them in their environment, and we needed something easy to roll out.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used a reseller for the deployment.

What was our ROI?

Our return on investment is high. We have saved primarily time.

What's my experience with pricing, setup cost, and licensing?

If you are looking into Automation Anywhere, get the Community Edition and play with it.

What other advice do I have?

I like the Automation Anywhere University courses.

We are looking at using IQ Bot to digitize documents.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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