Automation Anywhere (AA) Review

Improves efficiency in secretarial and payroll tasks for two of our offices

What is our primary use case?

Our primary use for this solution is the building of a digital workforce by implementing Robotic Process Automation to improve our operational efficiency. It is also intended to create capacity for our staff to focus on client-servicing matters, which are areas that require decision-making processes.

How has it helped my organization?

We have implemented two processes to date, for our Hong Kong office and Japanese office. The process automated for Hong Kong is for Company Secretarial business. The process automated for Japan is for Payroll business. Repetitive mundane tasks are now being executed by the robotic processes.

What is most valuable?

I mostly use the Control Room to monitor and manage bot runs. Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me. I would like to find out more about the dashboards and what they actually mean.

What needs improvement?

I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance. For example, if the government website takes too long to respond, or there is an apostrophe in names, then these exceptions are not handled in the bot. I would like to see a higher quality in the final bots that are delivered to production.

For how long have I used the solution?

One month in production.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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