What is our primary use case?
The primary use case is for ticket creation. They send in an email, then based on the priority, it creates a different ticket in Jira as well as the ticketing tool. In the end, they must consolidate all the tickets, whatever it has created, and sends that information in an Excel sheet to the stakeholders.
This was for an internal PoC.
How has it helped my organization?
It was a value-add for the organization. For each ticket, they would have to create a ticket for each of the three portals. However, after the PoC was done, then they would send a mail to a board, which will now send out the ticket number.
What is most valuable?
By using SNMP configurations and Excel, I was able to read the mail. I used this functionality to categorize the fabric, then I used this information to correlate the value to Jira along with Excel.
They must create the same ticket in three portals. Instead of that, they are now sending the mail to support. Support needs to take that mail and each bot needs to check the inbox. It will take that mail and categorize the subject, then prioritize it. We will take that description, paste it, and create a new ticket on these reporting tools.
The UI is very user-friendly, even for someone who doesn't have much coding knowledge. They can easily pick it up. Or, get training for two weeks, then pick it up. Someone from a coding background can pick it up easily too.
The MetaBots and IQ Bots are advanced tools for the market.
What needs improvement?
The functionalities and UI could be improved.
We have HTML mode and Windows mode, but Automation Anywhere is limited in this. It would be better if they were able to provide different specification modes.
For how long have I used the solution?
I used Automation Anywhere for three months at work about a year ago.
What do I think about the stability of the solution?
The version that I used (10.3) was not that stable. It easily crashed in-between processes.
In later versions, they have come out with better updates with things like MetaBot. I feel that version 11 is a robust solution.
What do I think about the scalability of the solution?
The scalability is really good.
How are customer service and technical support?
The technical support team was very good to work with, as they were knowledgeable and provided good explanations. They were quite responsive.
How was the initial setup?
The initial channel setup for was quite easy. However, we had to configure the control room. With that, we had to be very careful.
It took me half a day to deploy. I installed the SQL Server, the control room, etc.
What's my experience with pricing, setup cost, and licensing?
The control room access gives the ability to create different roles, which helps when purchasing additional licensing.
Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly.
They recently launched a Community Edition, which is okay, but they should have done this a long time ago.
What other advice do I have?
It is a very handy product.
As of now, Automation Anywhere has a very good place in the market.