Automation Anywhere (AA) Review

Helps our clients focus on their work instead of repetitive tasks

What is our primary use case?

We use the product for our automation use cases. We provide it to our customers to automate invoices with IQ Bot and other things.

How has it helped my organization?

Helps our clients focus on their work instead of repetitive tasks.

What is most valuable?

The best part of Automation Anywhere is IQ Bot for its OCR techniques. 

Bot Insights is also a very good product feature.

What needs improvement?

I would like OCR for video and text using the IQ Bot. It should also be available in an email tag format.

I am waiting for them to add Java code.

What do I think about the stability of the solution?

The stability of the production part is good.

What do I think about the scalability of the solution?

Scalability is good. There is no question about its scalability.

How are customer service and technical support?

I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g., when providing the answer regarding the login for SAP automation, give an answer that I can explain to my customers.

How was the initial setup?

The implementation process is complex, as there is integration with other applications. We need to understand the other applications' requirements. It requires us to convert their business logic into automation. That is where the complexity is.

What about the implementation team?

We are the implementation partner. 

What was our ROI?

My clients have seen ROI. What would take them two to three days in work is now taking them two to three hours.

What's my experience with pricing, setup cost, and licensing?

We are restricted to use one license on one PC. However, if my license is not working, I want to be able to use it somewhere else. This would be a nice improvement to the licensing, as other competitors in the market have better licensing terms.

What other advice do I have?

Create automation with automation with Automation Anywhere. 

Which version of this solution are you currently using?
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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