How has it helped my organization?
Our workforce has limited capacity. By adding this solution, we can increase the amount of work coming in without adding to our workforce.
For the finance team, they have custom themes for classification of engineering parts. This was one of our largest scaled automation projects. The process was that an engineer would do:
- A wheel comes in, and they want to classify it. They need to do the research to classify it.
- They pull up the data from different tools. E.g., they pull up a drawing with specifications of it.
A bot will now do this research instead. We have realize around 20,000 hours savings on this project.
What is most valuable?
- Ease of use
- Integrates easily with different systems.
It enables our employees to do more high valued work, increasing employee morale.
What needs improvement?
We would like to have more ease of use for the operations team.
There are still bugs in it. We are waiting to get to the newest version to resolve our bug issues. We just upgraded from version 10 to 11.3 this week.
We would like to have quicker turnaround times.
What do I think about the stability of the solution?
Stability depends on how a company is connected to the system or program.
Automation Anywhere has new features coming out every year with their interface.
If we find bugs or issues, we have conversations with our customer success manager about them.
What do I think about the scalability of the solution?
It is very scalable.
We have the solution implemented in North America and Asia. We are looking to expand the solution going forward by implementing it in South America.
How are customer service and technical support?
The customer service is very good. We are in regular communications with our customer success managers who handle our technical support. They are knowledgeable technically.
How was the initial setup?
The initial setup was a simple process.
What about the implementation team?
What was our ROI?
Which version of this solution are you currently using?