What is our primary use case?
We are a research-based company using cognitive automation.
Our use cases are:
- Card protection and banking.
- Traffic management.
All these applications require cognitive automation.
We are here to explore how Automation Anywhere supports cognitive automation.
How has it helped my organization?
One of our security applications requires a lot of newer features in terms of recognizing a lot of objects that affect security, whether we are talking about the security of a building or of an enterprise. Integration automation is now building on growth, e.g., I can upload Microsoft and Azure integrations. This will help us in order to scale up the machine learning aspect, which is required in the applications which we are developing.
What is most valuable?
The tool is developing well and has become more web-based. We require a web-based tool approach because of our clients whom we expect will utilize web-based applications. We see Automation Anywhere is moving into a web-based tool application development. This will help us reach out to our clients.
What needs improvement?
While I am happy with the stability, it could use improvement.
We have found that the passwords are not very stable in terms of their accuracy. We could only get 70 percent accuracy in these cases. Our clients require more accurate results. We are working toward this.
We are looking into other applications and how they can be integrated, e.g., Google Analytics and Azure AI. Instead of developing from scratch within Automation Anywhere, we want to bring out these advanced capabilities from other platforms and integrate them into our platform requirements.
Integration with a lot of existing platforms is going to be a game changer. We already see Automation Anywhere tied up with SAP, Oracle, Salesforce, and Microsoft. We expect that it will be tied up Google Cloud going forward. These type of improvements will increase the adoption rate of the tool and we can have a lot more use cases because a lot of companies they have already invested in ERP.
What do I think about the stability of the solution?
There are good tools which are in the development stage. Recently, there was an issue of stability. We see that there has been a lot of effort from Automation Anywhere experts and R&D, where they have been trying to stabilize every version they are bringing out. There is room for improvement as Automation Anywhere works to stabilize the solution.
What do I think about the scalability of the solution?
The clients whom we are approaching and want to get onboard have a huge application requirement. So, we are requiring that these applications are well suited for the Automation Anywhere product. We feel that there is a lack of trained professionals in the market. Therefore, we have a branch where we can train people, so they can scale up into our application's deployment.
How are customer service and technical support?
They help support our large number of clients. So far, they have been okay. Going forward, we will require a lot more support from Automation Anywhere.
How was the initial setup?
Our onboarding process was pretty good. We got access to all software that we needed to learn and utilize. The Automation Anywhere University is really good. In our business, the person who was onboarding us helped us to understand how to create a center of excellence and what verticals we needed to improve. So, the support was there. We are gradually becoming a center of excellence ourselves.
What about the implementation team?
We have in-house experts who are learning the solution then deploying it. We are looking for partners to deploy the tool for new projects as we learn how to better deploy it.
What was our ROI?
Our clients are seeing an economic downturn. In any economic downturn, margins are a great challenge. As a company, we can bring out profitability by automating a lot of processes on our clients' side. We always recommend to our clients is they can save as much as 25 percent of their CAPEX in the first year, then by second year, they should be able to save up to 50 percent of their OPEX. This can bring them huge profitability.
Which other solutions did I evaluate?
UiPath, Blue Prism, and Automation Anywhere were our three focus areas. We started first with Automation Anywhere. We will definitely explore the other vendors as well, but It is very tough to become an expert of all three platforms.
I happened to go through the available documents on Automation Anywhere's website. I found there is a lot of effort from the company to create an ecosystem of experts. They want a lot of experts to get trained. There is a lot of support on the certification side. So, we thought that it was a good company to start with.
What other advice do I have?
Have a very robust feasibility check of what you want to do. It is very important that you understand your requirements:
- Why do you require RPA?
- What will be the return of the investment?
- What will be the time consumption?
- Do you need to outsource the entire RPA or develop in-house expertise?
Understand the tool better, then the deployment becomes easier.
The tool is good. I feel that there is a lot of scope for improvement. We have found there is already an R&D effort to build up Automation Anywhere. There are new tools which will soon be integrated into the present setup. It becomes better at every stage.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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